Privacy Policy

 

At Online Samadhan, accessible via https://onlinesamadhan.in, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you access our services through our website, mobile applications, or any associated platforms (“Service”).

By accessing or using our Service, you agree to the terms of this Privacy Policy and our Terms of Use. If you do not agree, please do not use our services.

 

1. Definitions

 

  • “Service” refers to the dispute resolution and related services provided by Online Samadhan, including mediation, conciliation, arbitration, legal consultation, and certification programs.

  • “Channel” refers to methods of dispute resolution such as mediation, chat, calls, arbitration, or any other applicable process.

  • “We”, “Us”, “Our” refers to Online Samadhan.

  • “You”, “User” refers to you as a user of our Service.

 

2. Information We Collect

 

a. Personal Information

 

We collect personal details you voluntarily provide, such as:

  • Name, email address, phone number

  • Dispute-related information, including case facts, claims, supporting documents, and participant details

  • Registration details for our certification courses or legal consultations

b. Non-Personal Information

 

We may collect non-identifiable data such as:

  • Browser type, operating system, device type

  • Usage behavior, referral/exit pages

  • Click data, access times, and site navigation patterns

 

3. How We Collect Information

 

We collect data in the following ways:

  • Direct submission when you register or participate in any dispute resolution process, training, or legal consultation

  • Cookies and tracking technologies to improve user experience and analyze service performance

  • Chat, email, and call transcripts when you communicate via our platform for quality control and evidentiary purposes

 

4. How We Use Your Information

 

We use your data to:

  • Facilitate dispute resolution through mediation, arbitration, conciliation, or consultation

  • Respond to your queries and provide support

  • Improve our services and user experience

  • Issue course certificates and communicate regarding training programs

  • Maintain records for quality control, legal, research, or educational purposes

Arbitrators, mediators, and trained professionals may access dispute-related information strictly for service delivery and professional conduct.

 

5. Sharing and Disclosure

 

We do not sell, rent, or trade your personal information. We may share your data only with:

  • Trusted service partners involved in resolving your dispute or facilitating services

  • Mediators, arbitrators, and legal professionals engaged in your case

  • Internal staff for quality, support, and training purposes

All partners are bound by confidentiality agreements and are prohibited from using your data for unrelated purposes.

 

6. Data Security

 

We implement industry-standard security measures to protect your data from unauthorized access, misuse, or disclosure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

 

7. Links to Other Websites

 

Our platform may contain links to external websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before submitting any personal information.

 

8. Policy Changes

 

We may revise this Privacy Policy at any time. Any changes will be posted on our website. In case of significant changes, we will notify you via email or homepage notification. Continued use of the Service indicates your acceptance of the updated policy.

 

9. Contact Us

 

For any questions, feedback, or requests related to this Privacy Policy, contact us at:

📧 connect@onlinesamadhan.in
🌐 https://onlinesamadhan.in

Apni Samasya, Apna Samadhan.
Resolve smartly, resolve peacefully with Online Samadhan.